Refund policy

Return & Damage Policy

Returns

We want you to be satisfied with your purchase. If you are not completely happy with your item, you may request a return within 14 days of delivery.

To be eligible for a return:

  • The item must be unused and in its original condition
  • The item must be in its original packaging
  • Proof of purchase is required

To initiate a return, please contact us through the Contact form on our website with your order details.

Damaged or Defective Items

If your item arrives damaged or defective, please follow these steps:

  1. Take clear photographs of:
    • The damaged item
    • The packaging (if applicable)
  2. Submit these photos along with your order information through the Contact form on our website

This documentation is required for us to assess the issue and process a replacement or refund.

Requests for damaged items must be submitted within 7 days of delivery.

Refunds & Replacements

Once your return or damage claim is reviewed:

  • Approved refunds will be issued to your original payment method
  • Replacements will be sent at no additional cost (if applicable)

Please allow 5–10 business days for processing after approval.

Non-Returnable Items

Certain items may not be eligible for return, including:

  • Digital downloads
  • Custom or personalized products
  • Clearance or final sale items

Contact

All return and damage requests must be submitted through the Contact form on our website. This ensures your request is properly tracked and handled.

Thank you for supporting our store.